At maxwin138, your privacy is not merely a legal obligation — it is a core value. This document clearly explains how we collect, use, store and protect the personal information of every Malaysian member.
Maxwin138 values the privacy of every member. This privacy policy outlines our practices regarding the collection, use, disclosure and protection of personal information you provide to us when using the maxwin138 platform.
This policy is drafted in compliance with Personal Data Protection Act 2010 (PDPA) Malaysia and international best practices on data privacy. By using the maxwin138 platform, you agree to the collection and use of your personal information as described in this policy.
Maxwin138 does not sell, rent, or trade members' personal information to any third party for their own marketing purposes. This is our commitment to each and every one of our 500,000+ Malaysian members who trust us.
Note: This privacy policy applies to all users of the maxwin138 platform, including website visitors, registered members, and former members. If you do not agree with the terms set out here, please discontinue use of our platform.
Maxwin138 collects various types of information depending on how you interact with our platform. We only collect what is strictly necessary to deliver the best possible service to you.
| Type of Information | Purpose of Collection | Legal Basis |
|---|---|---|
| Full name (as per MyKad) | Identity verification (KYC) | PDPA s.6 |
| Malaysia phone number | OTP verification & communications | Consent |
| Email address | Account notifications & promotions | Consent |
| Date of birth | Minimum age verification of 18 years | PDPA s.6 |
| MyKad / Passport Copy | Full KYC identity verification | Regulations |
| Payment method information | Deposit & withdrawal processing | Contract |
Maxwin138 uses your personal information solely for legitimate and transparent purposes. We will not use your data for any purpose not stated here without your prior consent.
Your Rights: You may withdraw your consent to marketing communications at any time by contacting the maxwin138 support team or through your account settings. Withdrawing consent will not affect your core account services.
Maxwin138 does not sell or trade members' personal information to third parties. However, there are certain situations where we need to share information in order to deliver our services or meet our legal obligations:
Maxwin138 works with third-party service providers who assist us in platform operations. These providers are granted limited access to your information strictly to the extent necessary for their specific tasks, and are bound by strict confidentiality agreements:
Maxwin138 may disclose your personal information to the relevant authorities if required by Malaysian law, including:
Our Commitment: Maxwin138 never has and never will sell, rent or share members' personal information with advertising companies, data brokers or any third party for their own marketing purposes.
Maxwin138 continually invests in security infrastructure to ensure our members' personal and financial data is protected to the highest possible standard. Security is not a one-time project — it is an ongoing process that we take seriously every single day.
Important Reminder: While maxwin138 takes all reasonable measures to protect your data, no security system is 100% impenetrable. You also play an important role – never share your account password with anyone, including maxwin138 staff, who will never ask for it.
Maxwin138 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device that help the platform remember your preferences and session.
You can manage or delete cookies through your web browser settings. However, disabling essential cookies may affect the functionality of the maxwin138 platform and prevent you from logging in or using certain features.
A cookie notice will be displayed on your first visit to maxwin138 to obtain your consent for non-essential cookies.
Under Malaysia's Personal Data Protection Act 2010 (PDPA) and the maxwin138 privacy policy, you hold the following rights regarding your personal information. Maxwin138 is committed to respecting and facilitating the exercise of all these rights:
You have the right to request a copy of the personal information we hold about you. Requests will be processed within 21 business days.
You have the right to request the correction of any inaccurate or incomplete personal information we hold about you.
You may request that we restrict how we use your data in certain circumstances permitted by law.
You may opt out of all marketing communications from maxwin138 at any time, with no impact on your account.
You may request a copy of your data in a structured, machine-readable format for transfer to another service provider.
If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia.
To exercise any of the above rights, contact the maxwin138 Privacy Officer at privacy@maxwin138.im or via our customer support Live Chat. We will respond within 14 business days.
Maxwin138 retains your personal information only for as long as necessary to fulfil the purpose for which it was collected, or to comply with applicable legal and regulatory requirements.
Upon request for account closure, maxwin138 will delete or anonymise your personal information within 30 days, except for data that must be retained to fulfil legal obligations as stated above. Retained data will be stored securely and will not be used for any other purpose.
Maxwin138 strictly prohibits use of the platform by individuals under 18 years of age. This platform is for adults only, and we take child protection extremely seriously.
To Parents: Maxwin138 recommends that parents install parental control software on shared devices to prevent children from accessing gambling sites, including maxwin138. We fully support all efforts to protect minors in the digital space.
Maxwin138 reserves the right to update or modify this privacy policy from time to time to reflect changes in our practices, legal requirements, or service improvements.
If you have any questions, concerns or requests regarding maxwin138's privacy policy or how we handle your personal information, please contact us through the following channels:
We are committed to responding to all privacy-related enquiries within 14 working days. For more urgent matters concerning your account security, please use the Live Chat channel for an immediate response.
If you are not satisfied with our response, you have the right to lodge a complaint with Malaysia Personal Data Protection Department (JPDP) under the Personal Data Protection Act 2010.
Six layers of protection we put in place to safeguard the privacy of every Malaysian member
All data transmitted between your device and maxwin138 servers is encrypted using the same standard employed by Malaysia's leading banks, including Maybank and CIMB. No third party can intercept these communications.
The maxwin138 privacy policy is designed in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). We adhere to all data protection principles prescribed under Malaysian law.
Only maxwin138 staff who require access for their specific duties are permitted to view member information. All access is logged and regularly audited to ensure there is no misuse.
Maxwin138 never has and never will sell, rent or share members' personal information with advertising companies or data brokers. Your data belongs to you – not to us as a business asset.
The maxwin138 security team continuously monitors the platform and infrastructure to detect any suspicious activity, intrusion attempts, or security anomalies before they escalate into issues.
Maxwin138 makes it straightforward for members to exercise their privacy rights – from data access to the right to deletion. Requests are handled promptly and we are always transparent about how your data is used.
Your data is protected. The games are fair. Payouts are fast. Join over 500,000 Malaysian members who play with peace of mind at maxwin138 — a platform that truly respects your privacy.